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Return & Refund Policy

Color Exchanges:

We know that matching your hair color can be challenging, so we've made our exchange process as simple as possible. Contact our support team via any of the following:

  • Chat (bottom right corner)
  • Phone (+1 213-785-3213)
  • Email (info@juvabun.com)
  • Filling the form HERE.

Our support team will then get back to you within 24 hours (usually it takes a lot less), and will help you choose a different color that will better suit you. Easy as that. 

Refunds:

If for whatever reason you are not satisfied with your order we will refund you - no questions asked. We will not hold your money if you are not happy with your purchase. 

Contact our support team by any of the following methods mentioned above, or by filling the form HERE, and our support team will then get back to you within 24 hours.

Once your refund is being processed you should see it in your account within 5-7 business days. Shipping costs are not refundable.

Rest assured that we'll do whatever it takes to make it right. We will send you an email to notify you should expect your refund back to your credit card or original method of payment.

 

 

Last updated March 22, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Refund Policy.

You can request a refund for nearly any unused purchase. JUVABUN LLC will, upon request via info@juvabun.com, issue a refund for any reason, if the request is made within 60 days of purchase, and the product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

Returns

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@juvabun.com, via the chat (at the bottom right of the screen), or calling us at +1 213-785-3213.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

Please note that customers are required to contact our support team in order to request a refund. Our dedicated support team will then handle the refund process and determine the best course of action based on the individual situation. Depending on the nature of the situation, a refund may be issued without the need for the product to be returned, or a return may be required before a refund can be processed. The final decision regarding the most appropriate course of action will be made based on the specific circumstances of each refund request.

You will be issued a full refund within a week of approval if you are eligible. In order to open a support ticket, please contact customer service via info@juvabun.com. After opening the ticket with our customer service, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If for any reason, JUVABUN LLC is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

EU Right of Withdrawal Services

If you are an EU resident, you have the right to withdraw from any purchase of an unused product on JUVABUN LLC within 14 days without giving any reason.

For any purchased products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through info@juvabun.com. If you do so, we will promptly acknowledge receipt of such a withdrawal on a durable medium (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall return the goods to our warehouse without undue delay and in any event not later than 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Effects of Withdrawal

If you withdraw from an agreement, we shall reimburse you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

How to Request a Refund

You can request a refund or get other assistance with your purchases at info@juvabun.com.

Abuse

Refunds are designed to remove the risk from purchasing products - not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a product that was purchased just before a sale and then immediately rebuying that product for the sale price.

No Disparagement

You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about JUVABUN LLC’ products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge JUVABUN LLC and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by JUVABUN LLC with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.

Questions

If you have any questions concerning our Refund Policy, please contact us at:

Revision Date

This Refund Policy was last updated on 22 March 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.