Shade exchanges & returns
Wrong shade? We'll swap it.
Tell us the shade you'd like instead. We'll help you choose and send your new shade.
- Easy shade exchange
- 60-day money-back guarantee
- Reply within 24 hours
Exchanging is easy
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Step 1: Message us
Open the chat or email info@juvabun.com. Tell us the shade you have and the one you'd like. -
Step 2: We help you pick
Not sure? Send a photo of your hair in daylight and we'll pick the closest shade for you. -
Step 3: Get your new shade
We send your new shade. No exchange fee, easy as that.
Not sure about your shade?
Send us a photo and we'll pick it for you.
60-day money-back guarantee
Not happy for any reason? Ask for a refund within 60 days of your purchase. We'll do whatever it takes to make it right.
Before you exchange, try this
Start with your hair down, not in a bun or ponytail. Then wrap the Messy Bun around your hair like a regular scrunchie. This way it blends in with your own hair and looks more natural.
Questions, answered
How do I exchange my shade?
Message us in chat, email info@juvabun.com or use our contact form. Tell us the shade you'd like instead. We reply within 24 hours, usually much sooner, and help you choose.
What if I'm not sure which shade to pick?
Send us a photo of your hair in daylight in chat and we'll pick the closest shade for you. You can also try Find my shade: take a photo or answer 3 quick questions.
How long do I have?
You have 60 days from your purchase to ask for a shade exchange or a refund.
How do refunds work?
Ask us within 60 days of your purchase. We refund for any reason when the product hasn't been used. If you fall outside that, ask anyway and we'll take a look.
Sometimes we can refund without a return. Other times we'll ask you to send the item back: return shipping is paid by you, and we recommend a trackable method. Original shipping costs are not refundable.
When will I see my money back?
Once your refund is processed, you should see it within 5-7 business days, back on your card or original payment method. We'll email you when it's on its way. Some card companies take 1-2 billing cycles to show it.
Still have a question?
Chat with us