Track your order
Where's my order?
Enter the tracking number from your shipping email to see where your order is.
Shipping at a glance
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Processed within 24 hours
We process orders Monday to Friday and ship them the next day. -
3-14 business days
US delivery time. With Express: 2-7 business days. -
Free shipping on $55+
On US orders of $55 or more. -
Tracking by email
Updates usually show 24-48 hours after you get your tracking number.
Tracking questions
I don't have a tracking number
We email it as soon as your order ships. Please check your Spam or Promotions folder too. Still nothing? Message us in chat with your order number and we'll check for you.
My tracking hasn't changed
Tracking updates usually show within 24-48 hours after you get your tracking number. If the status hasn't changed for a while, the package may be delayed. Message us in chat and we'll check it for you.
I ordered 2 or more items but only got 1
Our products are stocked in different warehouses, so when you order several items they may ship separately. You may get one before the other. Don't worry, the rest is on its way.
Can I change my address?
Contact us right away in chat or at info@juvabun.com with your order number and the correct address or change. We can change an order that hasn't been processed yet. We process orders quickly, so the sooner, the better.