Questions, answered

Pick the shade that looks closest to your own hair. In most cases that does it: a close shade blends in with your own hair and looks natural, even if it isn't a 100% match.

Still not sure? Try Find my shade (a photo or 3 quick questions), or send us a photo of your hair in daylight in chat and we'll pick the closest shade for you.

We'll swap it. Message us in chat, email info@juvabun.com or use our contact form. Tell us the shade you'd like instead. We reply within 24 hours, usually much sooner, and we'll help you until you have the right shade. See how shade exchanges work.

At checkout, tap "Show order summary" (on a phone) or look at the right side of the page (on a computer), and enter your code in the discount box.

Paying with PayPal? Tap PayPal in the cart. After you log in, you come back to the same checkout page, where you can add your code.

Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay and PayPal. You'll see all the options at checkout. We don't accept personal checks, money orders, direct bank transfers or cash on delivery.

US dollars. If your card uses a different currency, your card company or payment provider may apply its own conversion rate or fees.

If it hasn't arrived within an hour and it isn't in your Spam or Promotions folder, the email address on the order may be misspelled. Message us in chat and we'll help.

Contact us right away in chat or at info@juvabun.com with your order number and the correct address or change. We can change an order that hasn't been processed yet. We process orders quickly, so the sooner, the better.

Orders are processed within 24 hours (Monday to Friday) and ship the next day. In the US, delivery takes 3-14 business days, or 2-7 business days with Express. You choose at checkout.

Shipping is free on US orders of $55 or more. Under $55, you'll see the shipping options and their prices at checkout, before you pay.

Once your order ships, we email you your tracking number. Enter it on our Track your order page. Tracking updates usually show within 24-48 hours after you get the number.

Our products are stocked in different warehouses, so when you order several items they may ship separately. You may get one before the other. Don't worry, the rest is on its way.

Our orders ship from the U.S. If you're outside the US, the options for your address show at checkout. Delivery times outside the US vary by country and shipping method.

Ask us within 60 days of your purchase in chat, by email at info@juvabun.com or with our contact form. We refund for any reason when the product hasn't been used. If you fall outside that, ask anyway and we'll take a look. We reply within 24 hours, usually much sooner.

Sometimes we can refund without a return. Other times we'll ask you to send the item back: return shipping is paid by you, and we recommend a trackable method. Original shipping costs are not refundable.

Once your refund is processed, you should see it within 5-7 business days, back on your card or original payment method. We'll email you when it's on its way. Some card companies take 1-2 billing cycles to show it.

First check your bank account again. Then check with your credit card company and your bank: a refund can take a little while to post. If it's been over a week since we refunded you, contact us and our team will sort it out.

Go with what you like most. For extra volume and a fuller look, try the JuvaBun Messy Bun, our most popular product: you get volume and length in one. For extra length in a few seconds, try the Claw Clip Ponytail 12" or the Magic Ponytail.

Nope! You may need to double it, but it will not fall out.

Messy and straight buns: double it like a hair tie, the way you would with a ponytail holder.

Ponytail clips: clip it to your own ponytail, like a regular hair clip. The bigger your own ponytail, the better the clip holds. To be extra safe, add a few bobby pins.

There are two easy ways, and both work. Pick whichever feels easier for you.

1. Tie your hair in a small bun, then wrap the JuvaBun around it.

2. Or start with your hair down: gather it, then wrap the JuvaBun around it like a hair tie.

Either way, it wraps on like a scrunchie in about 30 seconds.

Nope! It comes already styled, just like in the photos and videos. Give it a nice fluff before you wear it the first time. You can also brush it gently or use your fingers.

Yes! Soak it in cold water with a little shampoo or conditioner for about 5 minutes. We recommend washing it every 10 wears, or when there is product build-up. See our wash and care guide.

JuvaBun pieces are made with high-quality synthetic hair. It doesn't get natural oils from the scalp like your own hair, so heat can damage it. We don't recommend it. If you do, use a low heat setting.

Regular hair dye doesn't work on synthetic hair: the fibers don't absorb it the way natural hair does. So we don't recommend coloring it. If you'd like a different shade, ask us about an exchange.

Right here on juvabun.com. JuvaBun isn't sold in stores, which is how we keep the price fair with no middlemen.