Color Exchanges & Returns
We know that matching your hair color can be challenging, so we've made our exchange process as simple as possible. Contact our support team via any of the following:
- Chat (bottom right corner)
- Phone (+1 213-785-3213)
- Email (firstname.lastname@example.org)
- Filling the form HERE.
Our support team will then get back to you within 24 hours (usually it takes a lot less), and will help you choose a different color that will better suit you. Easy as that.
If for whatever reason you are not satisfied with your order we will refund you - no questions asked. We will not hold your money if you are not happy with your purchase.
Contact our support team by any of the following methods mentioned above, or by filling the form HERE, and our support team will then get back to you within 24 hours.
Once your refund is being processed you should see it in your account within 5-7 business days. Shipping costs are not refundable.
Rest assured that we'll do whatever it takes to make it right. We will send you an email to notify you should expect your refund back to your credit card or original method of payment.
Just before you decide to return or exchange colors...
Try starting with your hair down (not in a bun/ponytail), and create a bun using the JuvaBun Messy Bun (as if it's a regular hair scrunchie):