Shipping Policy

Last updated March 22, 2023

Thank you for visiting and shopping at JUVABUN LLC. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: Terms of Service

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We provide free shipping to customers based on their location and order value. Free shipping is currently available to customers located in the United States for orders over $55. The order value required for free shipping may vary depending on the customer's location and other factors.

Expedited Shipping Fees

We have the following shipping options on our platform:

Shipping Method	Order Price Range	Delivery Time	Shipping Fee
Express Shipping + Shipping Insurance	Orders between $0.10 and $54.99	2-7 Business Days	$12.95
Express Shipping + Shipping Insurance	Orders of $55.00 or more	2-7 Business Days	$5.95
Free Standard Shipping	Orders of $55.00 or more	7-14 Business Days	Free
Standard Shipping	Orders between $0.10 and $54.99	7-14 Business Days	$7.95

Please note that all shipping times and charges are subject to variation based on the geographic location of the customer and the amount of their order, and are subject to periodic updates.

We use YunExpress, USPS and UPS for handling and dispatching our orders. If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. When calculating the expected delivery time, please take into account the processing time as well as the shipping speed. All times and dates given for delivery of the products are given in good faith but are estimates only. Please note that delivery delays can occasionally occur.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through JUVABUN LLC. If you already have your tracking number then you can track your order HERE. The shipping details will be sent to the email address registered with your JUVABUN LLC Account, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Do you deliver internationally?

Currently, we offer international shipping to the following regions:

United States
United Kingdom
Australia
New Zealand
Canada
Europe

Shipping Method	Order Price Range	Delivery Time	shipping fee
Free Standard Shipping	Orders of $55.00 or more	5-14 Business Days	Free
international Shipping	Orders between $3 and $54.99	5-14 Business Days	$7.95

Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Are there other shipping restrictions?

Not all shipping methods are available for certain items
Orders only ship on business days (Monday to Friday)

How much do you charge for shipping and handling?

You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.

If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. JUVABUN LLC will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.

For EU and UK consumers: This does not affect your statutory rights.

What should I do if an item is delivered damaged?

Please note that JUVABUN LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at JUVABUN LLC.

Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?

When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region. Please note that JUVABUN LLC allows for sending the order in multiple packages only if the customer will not be charged with additional costs.

Questions about returns?

If you have questions about returns, please review our Refund Policy: Refund Policy

How can you contact us about this policy?

If you have any further questions or comments, you may contact us at info@juvabun.com.

Revision Date

This Shipping Policy was last updated on 22 March 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.