We know that matching your hair color can be challenging, so we've made our exchange process as simple as possible. Contact our support team via any of the following:
-Chat (bottom right corner),
-Phone (+1 213-785-3213),
-Filling the form HERE.
Our support team will then get back to you within 6 hours, and will help you choose a different color that will better suit you or refund your money. Easy as that.
If for whatever reason you are not satisfied with your order we will refund you - no questions asked. We will not hold your money if you are not happy with your purchase.
Once your refund is being processed you should see it in your account within 5-7 business days. Shipping costs are not refundable.