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FAQ 2

Welcome to JuvaBun's Help Center.

Please browse this FAQ page to find the answers that best match your questions. If you can't find what you are looking for, please feel free to contact us.

Contacting us:

You can use the "Contact Us" Here page and just fill out the form that is located on the bottom of the page, another way is to send us an email to: info@juvabun.com

 

Payment & Orders: 

"How do I use a discount code?"

In the Checkout page, when entering your personal details click "show order summary" (via mobile) or look at the right side of the page (via desktop) and simply insert your code into the discount box.

*If you choose to use Paypal - click Paypal at the Cart page, and after logging in you will be sent back to the same Checkout page as above, where you can add your discount code.

"What payments do you except?"

We offer a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.

We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

"What currency is used in your store?"

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by JuvaBun.

"I placed an order but I never got a confirmation E-mail?"

If you do not receive an email from us within an hour of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. 

Please contact our Customer Service for assistance.

"I ordered 2 or more items but only received 1, where is the rest?"

We have a large assortment of products not stocked in different warehouses, so when you order multiple items at a time they may be shipped separately. You may receive one item before the next. 

So don't panic if you don't receive all of your items at once, they are on the way.

"What do I do if I provided the wrong shipping address?"

To change an order, please contact us immediately. Be sure to include your order number and a message indicating the correct shipping address.

We can change the shipping address if the order has not been processed yet.

Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.

"How do I modify my order?"

To change an order, please contact us immediately. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.

Exchanges & Returns:

"What if I received a damaged item?"

We don't want to give you more hassles. When there is a mistake on our part, we'll simply send you a replacement without asking you to return the item. You don't have to spend a dime and shipping is totally on us!

"What if my order doesn't meet my expectations?"

We always try to bring the best quality product to customers. However, there are some factors that affect negatively to the quality, for example, the shipping factor, that can make our products be defective or damaged.

We do our best to be as accurate as possible in the description of our products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free.

The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products.

But don't worry, we have you covered!

You can return your order and get a full refund as long as 60 days after your purchase.

Our Exchange & Returns policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Exchanges:

Color Doesn't Match? No problem:

If your color doesn't match your hair there are 2 options that we can fix this:

1. Make a payment of $4.99 through This PayPal me link for covering the returning shipping fee (since shipping fees are non-refundable). Take a screen shot of the transaction and email us the screen shot to info@juvabun.com + tell us what color you would like us to send you and you're all set. You can keep the other bun with you.

The $4.99 payment will cover for you the shipping fee since shipping fees are non-refundable, (that varies from $4-7, depending on your location) + saves you the hassle of going to the post office and shipping it back.

Click Here to send us a payment of $4.99 via our PayPal me link.

2. If you do not want to make a small payment via our PayPal me link, or you just find it easier to ship us back the product, simply follow these instructions:

    To return your product, you should go to your local post office and mail your product to:

    Online Seller RMA, 41 logistics Blvd, Suite A-2  #28123985, Walton Kentucky, 41094, United States.

    Please send us an email at info@juvabun.com to let us know which color you would like.

    There are certain situations where returns cannot be accepted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

    Once you have shipped your product back to us, please email us a picture of the receipt and the tracking number of the shipment (the tracking number will be on the receipt). 

    Please Note: 

    You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

    Once you have shipped back the product we will inspect it, once approved, we will then ship you back your different color via express shipping (3-7business days).

    You may want to consider using a trackable shipping service or purchasing shipping insurance. We. can't guarantee that we will receive your returned item.

     

    "What if I still need help?"

    That’s what we’re here for. Send us an email to: info@juvabun.com

    We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

    Our goal is to build trust and a long-term relationship with our customers by providing excellent service.

    Payment & Orders:

    "How do I use a discount code?"

    In the Checkout page, when entering your personal details click "show order summary" (via mobile) or look at the right side of the page (via desktop) and simply insert your code into the discount box.

    *If you choose to use Paypal - click Paypal at the Cart page, and after logging in you will be sent back to the same Checkout page as above, where you can add your discount code.

    "What payments do you except?"

    We offer a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.

    We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

    "What currency is used in your store?"

    The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

    If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by JuvaBun.

    "I placed an order but I never got a confirmation E-mail?"

    If you do not receive an email from us within an hour of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. 

    Please contact our Customer Service for assistance.

    "I ordered 2 or more items but only received 1, where is the rest?"

    We have a large assortment of products not stocked in different warehouses, so when you order multiple items at a time they may be shipped separately. You may receive one item before the next. 

    So don't panic if you don't receive all of your items at once, they are on the way.

    "What do I do if I provided the wrong shipping address?"

    To change an order, please contact us immediately. Be sure to include your order number and a message indicating the correct shipping address.

    We can change the shipping address if the order has not been processed yet.

    Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.

    "How do I modify my order?"

    To change an order, please contact us immediately. Be sure to include your order number and a message indicating the change(s) that are needed.

    We can change an order if the order has not been processed yet.

    Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.


    Exchanges & Returns:

    "What if I received a damaged item?"

    We don't want to give you more hassles. When there is a mistake on our part, we'll simply send you a replacement without asking you to return the item. You don't have to spend a dime and shipping is totally on us!

    "What if my order doesn't meet my expectations?"

    We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially the shipping factor, that can make our products be defective or damaged.

    We do our best to be as accurate as possible in the description of our products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free.

    The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products.

    But don't worry, we have you covered!

    You can return your order and get a full refund as long as it's still closed and in the original packing.   

    To initiate a return, please contact us with your order number and a message indicating which item(s) in the order you wish to return.

    Our Customer Service team will respond with an RMA number and shipping instructions.

    Our Customer Service team may ask a few questions to get a better understanding of your desire to return the item(s) that you purchased. This is for internal purposes only. We use your feedback for quality assurance purposes. We want to ensure that all of the products we sell live up to our high standards. 

    We ask that all items are sent back to us in their original condition and not be altered in any way for a full refund (less shipping costs). For example, new items must be sent back new and unopened. Depending on the condition the item is received (i.e. damage to the packaging, water damage, intentional damage, signs of use, etc.), we reserve the right to return the item back to you and not issue a refund for the purchase. 

    You are eligible for a full refund of the purchase (less shipping costs) if you have not received the item(s) after 60 days of purchase.

    Shipping costs are non-refundable. You are responsible for paying the shipping costs when returning your purchase.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over 50$ you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. JuvaBun is not responsible for lost or misdirected returns.

    "What if I still need help?"

    That’s what we’re here for. Send us an email to: info@juvabun.com

    We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

    Our goal is to build trust and a long-term relationship with our customers by providing excellent service.

    Didn't find your answer?

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